HOW IT WORKS

How ArenaCX Works

An end-to-end marketplace platform to optimize business performance and achieve organizational success

HOW IT WORKS

How ArenaCX Works

An end-to-end marketplace platform to optimize business performance and achieve organizational success

For Buyers of CX Solutions

Organizations looking for outsourcing solutions, contact center services, hardware, software, and the experts to implement them.

Specify Your Requirements

Fill out our simple questionnaire to create a customized RFP — in 1/10th the time it normally takes.

We Run Your RFP

In what typically takes 2-3 months, we do it in a matter of days! Assessing your scope and unique business needs, we’ll identify and vet the best-fit BPOs for the job.

Select Your Winner

We create a shortlist of your best-match options along with robust information about each candidate so you can have the final say in choosing your ideal partner.

We Prepare Your Contract

Use the ArenaCX standard terms and conditions of marketplace trade as your MSA to save time and cost, or use your own paper — the choice is yours.

Sign, Launch, & Enjoy Your Success

All in a matter of days of casting your RFP, you’ll be able to get started with your new outsourced workforce, technology, and/or hardware!

For Buyers of CX Solutions

Organizations looking for outsourcing solutions, contact center services, hardware, software, and the experts to implement them.

Specify Your Requirements

Fill out our simple questionnaire to create a customized RFP — in 1/10th the time it normally takes.

We Run Your RFP

In what typically takes 2-3 months, we do it in a matter of days! Assessing your scope and unique business needs, we’ll identify and vet the best-fit BPOs for the job.

Select Your Winner

We create a shortlist of your best-match options along with robust information about each candidate so you can have the final say in choosing your ideal partner.

We Prepare Your Contract

Use the ArenaCX standard terms and conditions of marketplace trade as your MSA to save time and cost, or use your own paper — the choice is yours.

Sign, Launch, & Enjoy Your Success

All in a matter of days of casting your RFP, you’ll be able to get started with your new outsourced workforce, technology, and/or hardware!

For BPOs

Connect With Your Ideal Customers

We’ll find customers whose needs align with your capabilities and recommend you to them as a top choice.

Receive High-Quality Leads

We bring you quality leads, you decide if you want to bid on them. If the deal is handled via RFP, we’ll save you time by populating your standard responses, and you can edit them to fine-tune the offer.

Sub-Contract Work, If Needed

If there’s a need for a service you don’t provide, leverage our global partner network to fill in the gaps — so you can say “yes” more often.

Close Deals With Ease

If a customer selects your BPO, our software streamlines the contract process so you can start doing what you do best, faster.

For BPOs

Connect With Your Ideal Customers

We’ll find customers whose needs align with your capabilities and recommend you to them as a top choice.

Receive High-Quality Leads

We bring you quality leads, you decide if you want to bid on them. If the deal is handled via RFP, we’ll save you time by populating your standard responses, and you can edit them to fine-tune the offer.

Sub-Contract Work, If Needed

If there’s a need for a service you don’t provide, leverage our global partner network to fill in the gaps — so you can say “yes” more often.

Close Deals With Ease

If a customer selects your BPO, our software streamlines the contract process so you can start doing what you do best, faster.

For Technology Partners

Enter The ArenaCX Marketplace

Once we add your business to our platform, our audience of marketplace buyers will be exposed to your offerings and their unique benefits.

We Promote Your Products

Leveraging our deep connections with customers and partners, ArenaCX helps buyers select your solution based on their needs and our recommendations.

Make Sales Seamlessly

We make it easy for customers to quickly make purchases. We’ll take a fair commission and you’ll enjoy additional revenue.

For Technology Partners

Enter The ArenaCX Marketplace

Once we add your business to our platform, our audience of marketplace buyers will be exposed to your offerings and their unique benefits.

We Promote Your Products

Leveraging our deep connections with customers and partners, ArenaCX helps buyers select your solution based on their needs and our recommendations.

Make Sales Seamlessly

We make it easy for customers to quickly make purchases. We’ll take a fair commission and you’ll enjoy additional revenue.

For Channel Partners

Join ArenaCX

Once we add your business to our platform, our audience of marketplace buyers will be exposed to your offerings and their unique benefits.

We Bring You Technology Leads

Leveraging our deep connections with customers and partners, ArenaCX helps buyers select your solution based on their needs and our recommendations.

Add Labor As An Upsell To Your Deals

Easily add a labor line item to your deals as a simple turnkey add-on to your own technology solutions — helping you differentiate your offerings and close more deals

Everybody Wins

We make it easy for customers to quickly make purchases through the ArenaCX marketplace platform and your turnkey labor add-on solution.

For Channel Partners

Join ArenaCX

Once we add your business to our platform, our audience of marketplace buyers will be exposed to your offerings and their unique benefits.

We Bring You Technology Leads

Leveraging our deep connections with customers and partners, ArenaCX helps buyers select your solution based on their needs and our recommendations.

Add Labor As An Upsell To Your Deals

Easily add a labor line item to your deals as a simple turnkey add-on to your own technology solutions — helping you differentiate your offerings and close more deals

Everybody Wins

We make it easy for customers to quickly make purchases through the ArenaCX marketplace platform and your turnkey labor add-on solution.

Frequently Asked Questions

Unlike other outsourcing solutions where BPOs pay to be listed, ArenaCX is by invitation and application only, ensuring only the top candidates are listed in the marketplace. All ArenaCX BPO partners have been through an enterprise-level vetting process that includes more than 200 firmographic and RFP questions, reference calls, credit checks, and video site tours. Only roughly 1 out of 10 BPOs pass this vetting process and are admitted.

ArenaCX is connected to more than 150 fully vetted BPO partners with aggregate capacity of over 650,000 headcount. This makes ArenaCX one of the largest talent pools on earth for business process outsourcing.

ArenaCX boasts a fully global roster of best-in-class BPO partners, covering nearly all outsourcing regions. With signed BPO partners in the US and Canada, Latin America, Western and Eastern Europe, Middle East and Africa, and Asia Pacific, ArenaCX has your needs covered.

We get it — when your strategy changes, your outsourcing needs may change as well. One of the benefits of using ArenaCX is that, in such a circumstance, you don’t have to “rip and replace” your BPO relationship. Rather, ArenaCX can facilitate a smooth and graceful transition from your incumbent BPO to a new partner that is a better fit.

Not at all. ArenaCX operates as a standalone marketplace, which means you can easily use our platform to add labor to your contact center operations regardless of your software. If you need to revisit your contact center tech stack, ArenaCX offers a wide range of software, hardware, and professional services for CX and contact centers.

Our customers are buyers of CX and contact center solutions. We serve customers of all sizes from startups to Fortune 500 companies across a wide range of industries.

ArenaCX offers a wide range of products and services from some of the most notable brands in the CX and contact center industries, including hardware such as laptops, headsets, and webcams; software such as customer services, CCaaS, telephony/voice, workforce management (WFM), quality assurance (QA), analytics, and more; as well as professional services such as Systems Integration, CX and contact center consulting; and other value-added services such as training.

Because of the massive scope and scale of the marketplace, ArenaCX can readily provide outsourcing talent in more than 70 languages.

ArenaCX is one of the most flexible sources of talent in the industry. Drawing on a massive global talent pool from more than 150 vetted and contracted BPOs, ArenaCX is able to react flexibly with short-term or long-term deals, increases or decreases in capacity, and seasonal spikes. Our roster includes center-based, remote, hybrid, and gig outsourcing providers.

Very likely, yes. One of ArenaCX’s strengths is quickly identifying BPOs with experience in specific industries. With a database of more than 200 data points per BPO, ArenaCX is able to pinpoint those with a strong match for your industry, outsourcing function, and many more dimensions.

Our sourcing process is a revolution in the outsourcing industry. This is because we’ve pre-vetted an extensive roster of best-in-class BPO partners, connected them to our centralized RFP system, and collected their answers to 200+ of the most typical RFP questions in advance. This allows ArenaCX to cast your RFP to 10x the usual number of companies and complete it, in 1/10th the time, with better partner matching and more competition. After initial discovery, we match you to qualified partners, select the best-fit shortlist, collect pricing and responses, schedule partner presentations, and facilitate contracting. Most of this process is enabled using our purpose-built technology. On top of this, our partners have agreed to trade using our standard terms and considerations, making contracting faster and easier than anywhere else.

We’re able to complete high quality in-network RFPs as quickly as a few days. That’s because our partner base is preconnected to the RFP engine and a large answer bank of common questions is already populated. For comparison, the industry standard process for conducting an outsourcing RFP is usually 2-3 months, using expensive consultants or scarce internal procurement resources.

Yes. ArenaCX will facilitate a rapid RFP process, culminating in partner meetings and presentations. Ultimately, you will select the winning BPO(s) based on your org’s best fit.

Yes. ArenaCX operates the outsourcing marketplace and will facilitate your end-to-end sourcing journey, but the BPO(s) you hire will sign a direct contract with you. While we facilitate this contract, we do not sign it — however, there is a separate agreement you will sign with us to become a member of the marketplace, unlocking the power of our partner roster, toolset, and sourcing programs.

ArenaCX supports a vast range of industries, outsourcing functions, geographies, certifications, and skill sets. A member of our dedicated marketplace concierge team would be happy to speak with you about your unique outsourcing needs.

We’re confident that the answer is yes, but if you want to get more info, ArenaCX offers a free Outsourcing Readiness Assessment for interested customers.

Although other pricing models are available, the most common pricing methodology used on ArenaCX campaigns is price per hour. This is an industry standard pricing convention that is widely accepted. However, it’s possible to utilize other models. Smaller deals often default to Prepaid Monthly terms, while for larger deals the terms will default to Net 15 Days from Invoice Date unless otherwise negotiated between the parties.

The cost varies based on the geography of the agent team, the function being outsourced, the agent skill set required, and other factors. We can provide in-depth pricing information after a brief discovery process.

Click here to complete a project discovery form or click here to speak with an ArenaCX concierge.

Once a contract is signed, your selected BPO will run an onboarding project that consists of agent recruiting, equipping, training, and launch, followed by an agreed cadence of oversight meetings to ensure your campaign is on track. ArenaCX personnel remain available as escalation contacts.

Contracts may have variable durations based on your outsourcing campaign needs. We’ve supported everything from single-day events to long-term agreements. That said, it’s not uncommon to see a 90-day minimum followed by month-to-month terms with an exit procedure.

Because outsourcing campaigns involve hiring agents and paying them for hours worked, free trials aren’t very common. That said, from time to time, our BPO partners may offer a special program for 1 or 2 agents free for the first month, or discounted pricing during the training period.

Invoices will typically be sent to you from the ArenaCX marketplace. This allows the marketplace to conduct a 15-point invoice audit against the BPO’s billing, deduct a marketplace fee from the BPO’s receipts, and disburse the proceeds promptly to the BPO. The marketplace fee is paid for by your BPO partner and is already included in your pricing.

Great question! You can start your outsourcing journey with just a few clicks. Our marketplace intake form helps you determine your outsourcing goals, and then our advanced RFP engine aligns your functional and financial requirements and curates a shortlist of pre-vetted, best-fit outsourcing partners. Once you’ve chosen your BPO partner, we create the contract, assist with onboarding, and help manage the partnership — we’re a proud end-to-end solution.

Frequently Asked Questions

Unlike other outsourcing solutions where BPOs pay to be listed, ArenaCX is by invitation and application only, ensuring only the top candidates are listed in the marketplace. All ArenaCX BPO partners have been through an enterprise-level vetting process that includes more than 200 firmographic and RFP questions, reference calls, credit checks, and video site tours. Only roughly 1 out of 10 BPOs pass this vetting process and are admitted.

ArenaCX is connected to more than 150 fully vetted BPO partners with aggregate capacity of over 650,000 headcount. This makes ArenaCX one of the largest talent pools on earth for business process outsourcing.

ArenaCX boasts a fully global roster of best-in-class BPO partners, covering nearly all outsourcing regions. With signed BPO partners in the US and Canada, Latin America, Western and Eastern Europe, Middle East and Africa, and Asia Pacific, ArenaCX has your needs covered.

We get it — when your strategy changes, your outsourcing needs may change as well. One of the benefits of using ArenaCX is that, in such a circumstance, you don’t have to “rip and replace” your BPO relationship. Rather, ArenaCX can facilitate a smooth and graceful transition from your incumbent BPO to a new partner that is a better fit.

Not at all. ArenaCX operates as a standalone marketplace, which means you can easily use our platform to add labor to your contact center operations regardless of your software. If you need to revisit your contact center tech stack, ArenaCX offers a wide range of software, hardware, and professional services for CX and contact centers.

Our customers are buyers of CX and contact center solutions. We serve customers of all sizes from startups to Fortune 500 companies across a wide range of industries.

ArenaCX offers a wide range of products and services from some of the most notable brands in the CX and contact center industries, including hardware such as laptops, headsets, and webcams; software such as customer services, CCaaS, telephony/voice, workforce management (WFM), quality assurance (QA), analytics, and more; as well as professional services such as Systems Integration, CX and contact center consulting; and other value-added services such as training.

Because of the massive scope and scale of the marketplace, ArenaCX can readily provide outsourcing talent in more than 70 languages.

ArenaCX is one of the most flexible sources of talent in the industry. Drawing on a massive global talent pool from more than 150 vetted and contracted BPOs, ArenaCX is able to react flexibly with short-term or long-term deals, increases or decreases in capacity, and seasonal spikes. Our roster includes center-based, remote, hybrid, and gig outsourcing providers.

Very likely, yes. One of ArenaCX’s strengths is quickly identifying BPOs with experience in specific industries. With a database of more than 200 data points per BPO, ArenaCX is able to pinpoint those with a strong match for your industry, outsourcing function, and many more dimensions.

Our sourcing process is a revolution in the outsourcing industry. This is because we’ve pre-vetted an extensive roster of best-in-class BPO partners, connected them to our centralized RFP system, and collected their answers to 200+ of the most typical RFP questions in advance. This allows ArenaCX to cast your RFP to 10x the usual number of companies and complete it, in 1/10th the time, with better partner matching and more competition. After initial discovery, we match you to qualified partners, select the best-fit shortlist, collect pricing and responses, schedule partner presentations, and facilitate contracting. Most of this process is enabled using our purpose-built technology. On top of this, our partners have agreed to trade using our standard terms and considerations, making contracting faster and easier than anywhere else.

We’re able to complete high quality in-network RFPs as quickly as a few days. That’s because our partner base is preconnected to the RFP engine and a large answer bank of common questions is already populated. For comparison, the industry standard process for conducting an outsourcing RFP is usually 2-3 months, using expensive consultants or scarce internal procurement resources.

Yes. ArenaCX will facilitate a rapid RFP process, culminating in partner meetings and presentations. Ultimately, you will select the winning BPO(s) based on your org’s best fit.

Yes. ArenaCX operates the outsourcing marketplace and will facilitate your end-to-end sourcing journey, but the BPO(s) you hire will sign a direct contract with you. While we facilitate this contract, we do not sign it — however, there is a separate agreement you will sign with us to become a member of the marketplace, unlocking the power of our partner roster, toolset, and sourcing programs.

ArenaCX supports a vast range of industries, outsourcing functions, geographies, certifications, and skill sets. A member of our dedicated marketplace concierge team would be happy to speak with you about your unique outsourcing needs.

We’re confident that the answer is yes, but if you want to get more info, ArenaCX offers a free Outsourcing Readiness Assessment for interested customers.

Although other pricing models are available, the most common pricing methodology used on ArenaCX campaigns is price per hour. This is an industry standard pricing convention that is widely accepted. However, it’s possible to utilize other models. Smaller deals often default to Prepaid Monthly terms, while for larger deals the terms will default to Net 15 Days from Invoice Date unless otherwise negotiated between the parties.

The cost varies based on the geography of the agent team, the function being outsourced, the agent skill set required, and other factors. We can provide in-depth pricing information after a brief discovery process.

Click here to complete a project discovery form or click here to speak with an ArenaCX concierge.

Once a contract is signed, your selected BPO will run an onboarding project that consists of agent recruiting, equipping, training, and launch, followed by an agreed cadence of oversight meetings to ensure your campaign is on track. ArenaCX personnel remain available as escalation contacts.

Contracts may have variable durations based on your outsourcing campaign needs. We’ve supported everything from single-day events to long-term agreements. That said, it’s not uncommon to see a 90-day minimum followed by month-to-month terms with an exit procedure.

Because outsourcing campaigns involve hiring agents and paying them for hours worked, free trials aren’t very common. That said, from time to time, our BPO partners may offer a special program for 1 or 2 agents free for the first month, or discounted pricing during the training period.

Invoices will typically be sent to you from the ArenaCX marketplace. This allows the marketplace to conduct a 15-point invoice audit against the BPO’s billing, deduct a marketplace fee from the BPO’s receipts, and disburse the proceeds promptly to the BPO. The marketplace fee is paid for by your BPO partner and is already included in your pricing.

Great question! You can start your outsourcing journey with just a few clicks. Our marketplace intake form helps you determine your outsourcing goals, and then our advanced RFP engine aligns your functional and financial requirements and curates a shortlist of pre-vetted, best-fit outsourcing partners. Once you’ve chosen your BPO partner, we create the contract, assist with onboarding, and help manage the partnership — we’re a proud end-to-end solution.