Struggling to compete with tech giants offering skyrocketing salaries? Learn how small companies can attract and retain top talent through non-monetary incentives, flexible work arrangements, a positive company culture, and strategic workforce planning.
This is the sixth post in a series about improving human-bot relations in customer service. See my page to get caught up. When...
This is the seventh post in a series about improving human-bot relations in customer service. See my page to get caught up. Resiliency...
This is the eighth post in a series about improving human-bot relations in customer service. See my page to get caught up. When...
Outsourcing, quite simply, is contracting work out to another company who can be either domestic or abroad. Specific to customer service, it is...
Contact Center Partnerships are like Stocks: You Shouldn't Invest in Just One. Imagine your college-aged son just told you he invested his entire...
Your business needs partners that can adapt and keep up with your growing customer service needs. Unfortunately, with traditional contact centers, you still have...
We are excited to announce our partner app listing in the Zendesk Marketplace. The ArenaCX app offers Zendesk’s 170,000+ global customers access to flexible...
If 2020 has taught us anything, it’s that the world is unpredictable. Who would have guessed that we would be isolated and living through...